Hardware problems are expected at the launch of any major tech device, whether it be a console, a smartphone or a computer. We have already mentioned some of the known Xbox One technical issues, and now Microsoft is going perhaps above the call of duty (pun intended) to make sure fans with DOA consoles are taken care of.
According to an Xbox support correspondence between Microsoft and Polygon, those with non-functioning Xbox One consoles will not only have their consoles replaced quickly (as expected), but will also have the immediate choice of a free launch title digital download. These games include Dead Rising 3, Zoo Tycoon, Forza Motorsport 5 or Ryse: Son of Rome.
The download circumvents the main interim problem for some Xbox One owners that include a faulty disk drive, creating a grinding noise and not being able to read the disk contents. There is already a quick-fix to alleviate the issue temporarily, but banging the side of an Xbox One like the Fonz should not be anybody’s idea of a permanent solution, and might void the warranty.
Right now, the exact extent of those affected with these issues are unknown. While that is not indicative of a mass problem, it would be nice of Microsoft to acknowledge at least the scope of their inefficient consoles. We know that the amount of faulty PS4 consoles are at less than 1%, which is reassuring.
That said, Microsoft is really knocking it out of the park with the inclusion of a free game. It’s clear that the company wants to do good on the faulty console front after the Red Ring of Death fiasco put the gaming division at billions of dollars in losses during the Xbox 360’s life cycle.
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